Last Updated: January 24, 2026
We are committed to client satisfaction and offer fair, transparent refund terms for our web development services. Please review this policy carefully.
Here's a quick overview of our refund policy. Read the full details below for complete information.
100% refund if project hasn't commenced (minus $50 admin fee)
Full deposit refund if requested within 7 days of payment and no work started
Partial refund based on completed milestones and work delivered
30-day bug fix guarantee; refunds not available after project approval
At Tempest Dispatch, we strive for complete client satisfaction. This refund policy outlines when and how refunds are issued for our web development services.
Our refund policy is based on the following principles:
Best Practice: Before requesting a refund, please contact us to discuss your concerns. Many issues can be resolved through communication and project adjustments.
Full refunds are available under specific circumstances, primarily when minimal or no work has been completed on your project.
You are eligible for a full refund in the following situations:
| Scenario | Timeframe | Conditions |
|---|---|---|
| Pre-Project Cancellation | Before work starts | Project has not been initiated; no development environment setup |
| 7-Day Window | Within 7 days of deposit | No design concepts created; no meetings held beyond initial consultation |
| Service Failure | Any time | We cannot technically deliver the agreed specifications |
| Breach of Contract | Any time | We fail to meet fundamental terms of the service agreement |
Even for full refunds, a $50 administrative fee may be deducted to cover:
Important: Once design work has begun or client meetings have occurred beyond the initial consultation, the project is considered "in progress" and subject to partial refund terms.
When a project is already underway, partial refunds are calculated based on the work completed and resources already allocated to your project.
Partial refunds are determined by:
| Project Completion | Work Delivered | Refund Amount |
|---|---|---|
| 0-25% Complete | Initial concepts, wireframes, planning | 75% of deposit refunded |
| 25-50% Complete | Design approved, development begun | 50% of deposit refunded |
| 50-75% Complete | Majority of features built, testing phase | 25% of deposit refunded |
| 75-100% Complete | Final revisions, near completion | No refund on deposit; final payment may be waived |
If you significantly reduce project scope after work has begun, you may be eligible for a partial refund of the difference between the original and new scope, minus work already completed.
Example: If your project is 40% complete and you request cancellation, you would receive approximately 50% of your deposit back, with the other 50% covering the work completed.
Certain costs and services are non-refundable due to their nature or because they represent completed work or third-party expenses.
While non-refundable, the following can be transferred to your ownership:
Note: Third-party costs are deducted from any refund amount before processing. We provide itemized receipts for transparency.
To request a refund, please follow this structured process to ensure your request is handled efficiently and fairly.
Step 1: Contact Us First
Before submitting a formal refund request, please contact us at Support@tempestdispatch.site to discuss your concerns. Many issues can be resolved without requiring a refund.
Step 2: Submit Written Request
If you wish to proceed with a refund request, email Support@tempestdispatch.site with:
Step 3: Review Period
Our team will review your request within 2-3 business days and may contact you for additional information or clarification.
Step 4: Decision Communication
You will receive a written decision within 5-7 business days, including:
Step 5: Refund Processing
If approved, your refund will be processed according to the timeline in Section 6.
To expedite your refund request, please provide:
Once a refund is approved, we process it as quickly as possible while following proper financial procedures.
| Stage | Timeline | Description |
|---|---|---|
| Request Acknowledgment | Within 24 hours | Confirmation email that we received your request |
| Review Process | 2-3 business days | Evaluation of request and work completed |
| Decision Communication | 5-7 business days | Approval or denial with detailed explanation |
| Refund Processing | 10-14 business days | Actual refund issued to original payment method |
| Bank Processing | 3-5 business days | Time for refund to appear in your account |
We keep you informed throughout the refund process:
Total Timeline: From request to funds in your account typically takes 15-25 business days, depending on your payment method and bank processing times.
Certain situations fall outside our standard refund policy and are handled on a case-by-case basis.
Refunds are not available in the following circumstances:
Instead of post-launch refunds, we offer:
In cases of force majeure (natural disasters, pandemics, government actions, etc.) that prevent project completion, we will work with you to find a fair resolution, which may include:
If you disagree with our refund decision, you may:
Fair Resolution: Our goal is always fair treatment. If you feel your situation deserves special consideration, please explain your circumstances in detail.
We're here to help resolve any concerns you may have about our services. Please use the appropriate contact method for your situation.
For fastest processing, please include:
Before requesting a refund, consider these alternative solutions:
Open Communication: We value your business and want to find solutions that work for everyone. Let's talk before you decide on a refund.
If you need clarification on any aspect of our refund policy or want to discuss your specific situation, our team is ready to help.
Contact Us